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Frequently Asked Questions

 

IS YOUR SITE SECURE?

The only time we collect personal data (other than the newsletter sign-up process) is once you get into the SHOPPING CART SYSTEM, where you are required to input your details, the cart is secure and the icon in your URL bar will show a lock representing a secure page. 

HOW IS MY ORDER SHIPPED?

Orders are shipped within North America using USPS, UPS or FedEx and with a tracking number provided at the time your order is shipped.  Contact Us  for information on International Shipping.

HOW IS MY ORDER PACKAGED?

Our professional packers are experts at shipping artwork and your order will be professionally wrapped and packed for safe shipping.

HOW LONG DOES MY ORDER TAKE?

Average production time for printed products is between 5-7 days and 7-10 days for acrylic prints, plus additional time for shipping. Over-sized canvases and large orders may take longer to produce. If your order is required by a certain date please Contact Us so that we can possibly assist you in getting it sooner.

WHAT IS YOUR REFUND/RETURN POLICY?

Returns may be made within 14 days of receiving your artwork. All returned artwork must be packaged exactly as it was received and be in perfect condition without any flaws or damages. Return shipping will be paid for by the customer and sent with insurance and tracking. For any further questions or concerns please Contact Us

WHAT IF MY ORDER ARRIVES DAMAGED?

We will do everything we can to make sure your print arrives safely. However, things can sometimes happen in transit and we will deal with this on a case by case basis. Please photograph the packaging and artwork and Contact Us right away for assistance.

HOW CAN I SEE WHEN YOU RELEASE NEW WORK?

Sign up for our newsletter. We post new works here on the site as soon as they are finished and photographed. This can be a few times a month. You can unsubscribe from the newsletter at any time. You can also follow us on    and like our  page to see other work, details about our adventures and other discount offers.

WILL MY ORDER LOOK THE SAME AS WHAT I SEE ON MY SCREEN?

Colors can vary according to the brightness; color settings and resolution of your computer monitor or device. Every computer monitor and mobile device screen shows color slightly different than the next one. If you have a modern screen, properly adjusted, the printed results should be quite similar, although prints are almost always slightly less colorful than what you see on a screen. We do our best to accurately display what the print will look like, but there will be some variance between what you see and what the printed product looks like.

WILL I BE CHARGED SALES TAX?

We charge sales tax for all sales to California residents.

DO YOU CREATE COMMISSIONS?

Yes! We are happy to create an original painting of a subject you desire. Contact Us directly if you wish to discuss this. 

I'M A GALLERY OR SHOP OWNER, DO YOU SHOW AND SELL YOUR WORK OFFLINE?

Yes, we do show in galleries. If you are interested in displaying our originals, we would be happy to talk with you. Contact Us directly.

DO YOU OFFER DISCOUNTS TO TRADE?

Yes, we are happy to offer discounts to interior designers, hotels, real estate development projects etc. Please Contact Us to discuss this in detail if you are interested.

DO YOU SHARE YOUR MAILING LIST?

No one gets access to our mailing list. We do not sell, rent, loan or allow cretins (spammers) to get their paws on it. BTW, if you want off the list, the unsubscribe link on our mailing actually works!

COPYRIGHT

The purchase of any artwork, print or product does not provide the purchaser with any copyright interest or other intellectual property right in the product.

All product and content produced by Bonnie Sailer Fine Art such as, but not limited to, original artwork and their digital reproductions, images, text, video, graphics, logos, and button icons, is the property of Bonnie Sailer Fine Art or its content suppliers and is protected by United States and International copyright laws. All content that is not the property of Bonnie Sailer Fine Art is used with permission or is in the public domain. The arrangement and compilation of all content are the exclusive property of Bonnie Sailer Fine Art and are protected by United States and International copyright laws. © 2019 Bonnie Sailer Fine Art - All Rights Reserved, except where permission is expressly given. 

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Trusted Art Seller

This presence of this badge signifies that this business has officially registered with the Art Storefronts Organization and has an established track record of selling art.

It also means that buyers can trust that they are buying from a legitimate business. Art sellers that conduct fraudulent activity or that receive numerous complaints from buyers will have this badge revoked. If you would like to file a complaint about this seller, please do so here.

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Verified Returns & Exchanges

The Art Storefronts Organization has verified that this business has provided a returns & exchanges policy for all art purchases.

Description of Policy from Merchant:

WARNING: This merchant has removed information about their returns and exchanges policy. Please verify with them directly.

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Verified Secure Website with Safe Checkout

This website provides a secure checkout with SSL encryption.

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Verified Archival Materials Used

The Art Storefronts Organization has verified that this Art Seller has published information about the archival materials used to create their products in an effort to provide transparency to buyers.

Description from Merchant:

GICLEES – ON CANVAS:

My artwork is brought to life with vibrant texture and depth. Canvas Print Images are printed & stretched on a Premium Canvas over wooden stretcher bar frames, and are produced at the highest quality available, utilizing 100% Pigment Solvent based inks - which are Heat Dried. Pigment-based inks have a superior lifespan, and can last anywhere from 100-200 years without significant fading. This ensures you the ultimate in richness of colors and vibrancy.

ARCHIVAL PAPER PRINT GICLEE:

Prints are produced on 100% Archival heavy stock paper, using the very highest quality Archival inks to last a lifetime without significant fading. All prints include a 1.5” border to allow for future framing/matting.

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This means you can use the camera on your phone or tablet and superimpose any piece of art onto a wall inside of your home or business.

To use this feature, Just look for the "Live Preview AR" button when viewing any piece of art on this website!

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We will have a drawing from all entries on November 3oth, 2020.